Key people in your company and life.

 

Are you generating mistrust?

 

Key people in your company and life.

I remember a significant customer who gave me so much business every year, that I joked about if he were ever ill, I would send my own personal doctor by helicopter to get him well again.

We laughed about it at the time, yet we all know that some people in our businesses, customers, key salespeople, directors and office managers can be so integral and valuable, we would do anything to keep them in situ.

With regard to team members, while this is impossible to guarantee, it is possible to strengthen their position with you to make it unlikely they would leave. It is possible to have the right health plans in place for them. We can pay them more than the open market value too. However, this is not good enough. Yes, it will help, but when you are running a business, you need more than a plan A or A & B.

First, it is not wise to be so dependant on one person. This means having a robust enough back up to replace anyone.

Secondly, it means recognising that this is a vulnerable position to let yourself be in. A table with only one or two legs will fall when one goes.

Thirdly, it means having the right people feel appreciated.

This last one is the overlooked one.

Appreciation is often shown with money, rewards or even recognition. However, the secret to appreciation is based on being real about it.

A heartfelt thank you. A case of wine, A personal thank you note. Perhaps a gift of extra time off.

One of my personal favourites is just a surprise gift. Saw this and thought of you. I knew you liked these, so I got you one.

It can often be like courting. When you are trying to win someone over you, tend to be more attentive than at any other time. Yet if we want people to be loyal and happy and productive, we have an easy option of just paying them the respect they deserve. It is not about money only. It is more about a sense of self-worth or contribution. Making a difference in people’s lives is a strong motivator. Tap into it.

Ask yourself, how can I improve the lives of the key people in my business, or life. They won’t get it easily anywhere, yet if we know how to, we can build a business based on the valuable traits that make people happy.

People will come and go for a variety of reasons. It is important to shore up the valuable assets in our businesses and families and relationships. The most valuable is often the people. Pay respect to that fact and it will serve you well.

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